You may return most new, unused items within 30 days of purchase date. Prior to returning any items, please email [email protected] to be issued a Returned Goods Authorization (RGA). Items returned without a prior Returned Goods Authorization may be refused.
All new, unused items returned to us after 30 days will be subject to a 10% Restocking Fee. Restocking fees are imposed for returns which are not caused by TRE or shipper (e.g., you changed your mind or you ordered the wrong product). Restocking fees are not imposed for returns caused by TRE or our shipper (e.g., we shipped you a different product than what you ordered or your order was damaged during shipping).
Return of products for warranty must be pre-approved by our Customer Service department. Approval for return is evident by Returned Goods Authorization. Please email customer service at [email protected] in order to receive an RGA and shipping instructions.
For all returns (excluding warranties), items shall be returned in their original packaging.
You may not cancel any order after the order has shipped. In addition, special orders for items cannot be canceled once submitted. To cancel an order that has not yet shipped, please contact our Customer Service department by email at [email protected] to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.
Any applicable refunds for cancelled or returned items will be processed as quickly as possible. However, actual refund timing and amounts will vary depending upon the specific situation. For returned items, the refund will depend upon the condition of the returned product when it is received; in some cases, a restocking fee and/or processing fee will be applied against any refund as well. If your original sale included Free Shipping, then actual shipping cost will be deducted from the original sales price.